Privacy Policy

This Privacy Policy governs the manner in which “SAYA GROUP d.o.o.” Belgrade – New Belgrade collects, uses, maintains and publishes information collected from users through the site The privacy policy applies to the site and all digital marketing channels associated with it.

Personal identification data

“SAYA GROUP d.o.o.” Belgrade-New Belgrade collects personal, identification data from users during their visit to the site, by filling out the form – contact form. Users are given the opportunity to visit the site anonymously. If necessary, they can be asked for their name, surname and e-mail address. To buy online, it is necessary to open an account on the site, leaving additional information, such as residential address and phone number. “SAYA GROUP d.o.o.” Belgrade – New Belgrade collects personal information only if the user agrees. The user may always refuse to provide personal information, except in these cases he may be denied certain activities on the site. The user can be asked for demographic data, such as date of birth, gender and occupation, in order to adjust the content of the site to his needs.

Non-personally identifiable information

“SAYA GROUP d.o.o.” Belgrade – New Belgrade collects non-personal information about the user at any time during his interaction with the site. This includes information such as: browser name, computer type, and technical information about site visitors, such as the operating system, the ISP they use, and other similar information. “SAYA GROUP d.o.o.” Belgrade – New Belgrade uses cookies to help you tailor your Internet use to your needs. Cookies are a text file that is stored on your hard drive by a web server. Cookies cannot be used to run a program or deliver a virus to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that sent them to you. One of the basic purposes of cookies is to provide benefits that will save you time.

How we use the information collected

“SAYA GROUP d.o.o.” Belgrade-New Belgrade may collect and use personal data of users for the following purposes: To improve its services; To respond more efficiently to customer requests from customer service and support; To personalize the user experience; To improve the site and adapt the content to the needs of users; For the realization of promotions, competitions, research or other activities within the site; For sending periodic SMS and e-mails to users who have agreed to receive, on topics within the scope of their interests, but also as a communication channel for resolving requests, questions and / or other requests of users.

Data protection

“SAYA GROUP d.o.o.” Belgrade-New Belgrade adopts data collection, storage and processing and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, names, transactions of information and data contained on the site. The site is in accordance with the “PCI vulnerability standards” and GDPR, in order to create the most favorable, safe, environment for users.

When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology. Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, the entire billing process is performed on the bank’s website.

Storage and sharing of personal data

User data available to employees of “SAYA GROUP d.o.o.” Belgrade – New Belgrade, which they need to do their job, where they are aware of the importance of maintaining the confidentiality of data and are responsible for respecting this Privacy Policy. “SAYA GROUP d.o.o.” Belgrade – New Belgrade does not sell or rent user personal identification data. In addition to the authorized employees of “SAYA GROUP d.o.o.” Belgrade – New Belgrade customer information can be passed on to third parties such as courier service in case of online purchase, so that the order can be successfully delivered. It is possible to share information about users with business partners with whom cooperation has been established in order to provide additional options on the site. All information collected on the site is available to these partners. For sending newsletters and sms / viber campaigns, data are collected which are stored in the database of the NTH service with which cooperation has been established, and whose business is also adjusted to the GDPR regulations. “SAYA GROUP d.o.o.” Belgrade – New Belgrade uses the services of a service to monitor the activity of subscribers in campaigns. Users of the site have the opportunity to choose whether to be on the mailing / sms list. They can unsubscribe every time they receive a news notification (newsletter by mail or sms / viber message).

User rights

In accordance with the GDPR regulations, the User has the right to: request to see which of his data are stored in the database; to request a change in his data stored in the company’s database; to request the deletion of his data from the database; permanent deactivation of the account on the site.

Acceptance of conditions

It is in the user’s interest to read the Privacy Policy when accessing the site. By using the site, it is assumed that he agrees with the conditions. Otherwise, the user does not need to access the site.

Privacy policy changes

“SAYA GROUP d.o.o.” Belgrade – New Belgrade reserves the discretion to update the Privacy Policy at any time, after which the updated date at the bottom of the page is revised. Notification of changes is not sent. In order for the user to remain informed about how to protect his personal data and in order to gain awareness of possible modifications, it is recommended to periodically visit this page and review the Privacy Policy. If the user continues with the activities on the site after these changes, it is considered that he accepts them and agrees with them.


Additional information and explanations related to the Privacy Policy and its implementation can be obtained by sending an inquiry to the e-mail address

In Belgrade, on January 12, 2021. years

Your Saya Group online store